Phone Calls and Messages Conversations – Ekspresi dalam percakapan Bahasa Inggris tentang phone calls and messages conversations adalah percakapan bagaimana menerima panggilan telepon dan pesan singkat dalam berkomunikasi bahasa inggris.

Phone Conversations

Greetings

  • Good morning/afternoon/evening
  • Can/may I speak to …?
  • This is (name) speaking

Responses

If caller is looking for someone else

  • Who is calling, please?
  • Can/could I have your name?
  • One moment.
  • I’ll put you through to …
  • I’ll connect you to …
  • I’m sorry, but he is unavailable at the moment
  • Can I take a message?

If caller is looking for you

  • Yes, this is he/she
  • Speaking

If you want to inform the person the caller is looking for

  • (name) is on line 1.
  • I have (name) on line 1.
  • (name) is on hold.
  • I have put (name) on hold.

Pronouns

Personal Pronouns

Subject

  • I
  • You
  • He
  • She
  • It
  • We
  • They

Object

  • Me
  • You
  • Him
  • Her
  • It
  • Us
  • Them

Possessive Pronouns

  • Mine
  • Yours
  • His
  • Hers
  • Ours
  • Yours
  • Theirs

Reflexive Pronouns

  • Myself
  • Yourself
  • Himself
  • Herself
  • Ourselves
  • Yourselves
  • Themselves

A little note: A short, simple word like “by” can change the meaning of a sentence. Here is an example:

  • “I baked the cake myself” >> I baked the cake, not my mom, not my sister.
  • “I baked the cake by myself” >> I baked the cake alone, without my mom or my sister around.

Relative Pronouns

  • Who

She is a manager, she is very loyal to her company

She is a manager who is very loyal to her company

  • Whose

He is talented writer. His books are famous all over the world

He is talented writer whose books are famous all over the world

  • Whom

There is one very rude customer . I always try to avoid him

There is one very rude customer whom I always try to avoid him

  • Which/that

Table 8 asked to their bill. Table 8’s bill has not been printed

The bill which/that Table 8 asked for has not been printed

Relative Adverbs

  • When; tomorrow is the day when our new campaign will be broadcast
  • Where; this is place where we will have our next meeting
  • Why; My family is the reason why I work very hard

Reported Speech

Indicate a reported speech by saying:

  • … said that …
  • … said to me/you/her/him/us/them that …
  • … asked me/you/her/him/us/them whether/if …
  • … told me/you/her/him/us/them to/that …

It is incorrect to say:

  • said … me
  • asked TO me
  • told TO me

Statement

  • I work as an Executive assistant
  • I am working on a big project

Reported Speech

  • She said that she worked as an Executive Assistant
  • She said that she was working on a big project
  • She told me that she was working on a big project

Command

  • Do as I tell you.
  • Don’t forget your badge.

Reported Speech

  • He told me to do as he told me
  • He told me not to forget my badge

Questions

  • What are you doing?
  • What are they doing?
  • Do you like your job?
  • Are you okay?

Reported Speech

What are you doing

  • He asked me what I was doing
  • He wanted to know what I was doing
  • He wondered what I was doing

What are they doing?

  • He asked me what they were doing
  • He wanted to know what they were doing
  • He wondered what they were doing

Do you like your job?

  • He asked me whether/if I liked my job
  • He wanted to know whether/if I liked my job
  • He wondered whether/if I liked my job

Are you okay?

  • He asked me whether/if I was okay
  • He wanted to know whether/if I was okay
  • He wondered whether/if I was okay

Sumber: Practice Your English Competence untuk SMK dan MAK Kelas XI. 2011. Penerbit Erlangga

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